Customer Care

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for store refund within 14 days of the merchandise delivery date.

Return Instructions

  1. To request a return send an e-mail to infodelfinaswimwear@gmail.com writing the order number, the items to return and why you are returning them. You will receive an email from us with your return authorization. The shipping costs of return are borne by the buyer.
  2. Send the return package to Delfina S.r.l., Corso Vittorio Emanuele II, 18, 00186, Roma (RM), Italy

Refund 

The refund will be made as soon as the return arrives at delfinaswim.com and the items will be verified.

The amount will be returned to the original account.

The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be reimbursed.

The return shipment must take place within 14 days of receipt of the order.

Return Terms and Conditions

Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

 Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

 Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

 In the case of defective or incorrect merchandise, clients must follow the instructions above. delfinaswim.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

 Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear.  Items that have any sign of use or wear will be returned to the client.

 In the case that the return shipment requires pickup or the payment of any added fees, delfinaswim.com reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

delfinaswim.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, delfinaswim.com will deduct a 10% administrative/re-stocking fee from the refund.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

We accept payments with Paypal.

Shipping information

Shipments are made through DHL courier and the cost varies depending on the individual purchase value and the country of dispatch.

As required by the rules of the trade, all delfinaswim.com shipments are accompanied by a proforma or an official invoice  declaring the value of the individual items in Euro. For items on sale invoice shows the discounted amounts

Shipping methods and costs

To offer you the best service and ensure fast worldwide deliveries we have chosen DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

delfinaswim.com shall not be held responsible for delays in shipments caused by weatherconditions, international customs issues or any other circumstances beyond the control of delfinaswim.com.

During sales or special promotions, processing times may be longer.

We offer the following shipping options:

Italia: 10 Euro (with spending over 100 Euro: free)

USA: 30 Euro

Important delivery information

We recommend that you consider the following information:

All orders require a signature upon receipt,
We are unable to redirect orders once items have been dispatched, so please ensurethere is someone who can sign for your order at the specified shipping address,
DHL does not deliver to P.O. Boxes or use General Delivery.
If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.

When do we deliver?

Our Online Store ships worldwide with DHL, delivering 9am-5pm, Monday to Friday.

DHL does not deliver on festive or pre-festive days.

Free shipping

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package

Tracking Your order

As soon as we ship your order, you will receive an email with the tracking number. You can check the delivery status from the website www.dhl.com or www.sda.it.

Taxes and duties

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Austria
Belgium
France
Germany
Italia
Luxembourg
Monaco
Netherlands
Portugal
Spain
United Kingdom

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide with DHL and the shipping costs are already included in the final amount of your order. However, as international courier for your order, DHL may present you with a separate invoice from local authorities for duties owe.